Privacy Policy | YourForms

Important Privacy Information

To use our Service, you create an account (email-based) and answer questions about your marriage and related circumstances so we can generate the right forms and instructions. When you visit our Website, certain device and usage data is collected automatically (e.g., language settings, IP address, time zone, device and OS details, mobile carrier/ISP, and identifiers). We use this information to operate and secure the Service, improve performance, understand usage, and measure/serve advertising.

We rely on trusted third‑party providers for hosting, analytics, communications, payments, and advertising. This means some data is processed on their systems. Core providers include: Amazon Web Services, PostHog, Amplitude, Google (incl. Google Analytics and Google Ads), Meta (incl. Facebook/Instagram tools), Hotjar, PayPal, Solidgate, Customer.io, Twilio, HubSpot, Ringover, and Mailgun.

To learn how we process personal data, see Section 3 (Purposes for Processing); to understand your privacy rights, see Section 5 (Your Privacy Rights & Choices); and to identify the entity acting as data controller, see Section 1 (Personal Data Controller)

If you are a California resident, please review our California Notice at Collection in Section 9 and the California-specific disclosures there. If you reside in a U.S. state with a comprehensive privacy law (for example, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, or Virginia), Section 9 also explains your state privacy rights and any additional state-specific disclosures that apply to you.

This Website targets users in the U.S. and Canada. If you access it from another country, your information may be transferred to and processed in the U.S. or Canada, where laws may differ and government authorities may have access consistent with local laws. If you are located in Canada, you may also contact our Privacy Officer at the above email for questions about compliance with Canadian law (PIPEDA).

If any questions remain, contact support@yourforms.com.

1. Personal Data Controller

Venture Provision LLC (8 The Green, STE A, Dover, Delaware 19901, USA) operates the YourForms service for customers in the United States and Canada and is the controller of personal data processed in connection with the Service.

2. Categories of Personal Data We Collect

We collect personal data that you provide directly and data collected automatically.

2.1 Data you provide to us

Identifiers. Email, name, state/province of residence, spouse’s name, and similar account or purchase identifiers.
Personal information related to the divorce process ("Documents Information"). Address, phone number, marriage details (including whether it is a same‑sex marriage), property/assets/debts, number of children, military service status (you or spouse), health insurance and tax details, and other facts required to determine eligibility and assemble correct forms. This is collected to provide the Service you request. In limited cases, we may collect sensitive information (e.g., health insurance, military service, or sexual orientation if related to same-sex marriage). Such data is collected only as necessary to prepare your forms and is not used for advertising or profiling. We may request additional information to verify your identity before processing your request.
Employment & education information. To correctly prepare forms that require these fields.
Account data. Login email, password, and internal user ID.
Purchase data. Transaction metadata from our payment processors (e.g., payment token or limited card digits, item purchased, date, time, amount, payment method type). We do not collect or store full card numbers.
Content. Documents/files you upload or generate within the Service (including, where applicable, notarized documents from partner services) and your electronic signature if you use that feature.
Feedback/communications. Information you share with our support team or in other communications.

2.2 Data collected automatically

Attribution data. Referring URLs or campaign parameters that indicate how you arrived at our Website.
Device & location data. Language settings, IP address, time zone, device type/model, device/OS settings, ISP/mobile carrier, hardware ID, and (on mobile) advertising identifiers (e.g., IDFA, IDFV, AAID).
Usage data. Pages viewed, features used, clicks and scrolls, session length, frequency of visits, purchases, and interaction events.
Transaction telemetry. High‑level payment attempt and result data from processors (not full card details).
Cookies & similar technologies. Cookies, pixels, local storage, and web beacons may capture or store information to help us recognize your browser, remember preferences, measure performance, and personalize content and ads.

3. Purposes for Processing

We use personal data for the following purposes:

3.1 Provide and maintain the Service

Operate core functionality, generate and deliver the correct forms and instructions, host data (e.g., AWS), fix errors, and ensure security and availability.

To host personal data and enable our Service to operate and be distributed we use Amazon Web Services, which is a hosting and backend service provided by Amazon. In order to understand AWS's use of data, consult AWS`s Privacy Notice.

3.2 Customize your experience

Adjust questions, documents, and guidance (e.g., add forms based on children/property answers) and present content relevant to your jurisdiction and case profile.

3.3 Customer support & service communications

Respond to requests, send operational messages (e.g., account or security notices, receipts, policy updates), and troubleshoot issues. Messaging tools may log delivery and interaction events (open/click timestamps) to ensure reliability.

3.4 Research & analytics

Understand usage patterns, improve features, and plan new ones using analytics tools like Amplitude, Google Analytics, and Hotjar.

We use Amplitude / PostHog to help us understand how customers use the Service. Amplitude / PostHog collects technical information such as time zone, device type (e.g., phone, tablet, or laptop), and unique identifiers (including advertising identifiers), and enables us to measure interactions on our Website and in the Service. We use these insights to decide which features to improve and prioritize. For more information about Amplitude’s data practices, please see Amplitude’s Privacy Policy and PostHog’s Privacy Policy.

We use Google Analytics (provided by Google) to analyze Service usage and improve performance. Google Analytics may process technical data and usage information associated with your interactions on the Service. To learn how Google uses data, please see Google’s Privacy Policy.

We use Hotjar to conduct behavior analytics—such as heatmaps, session recordings, and in-product surveys—to understand how users experience the Service and to improve usability. Hotjar processes technical and usage information related to your interactions. For more details, please refer to Hotjar’s Privacy Policy.

3.5 Marketing communications (email, SMS, and calls)

With your consent where required, we may send you marketing and service communications via email (Customer.io and Mailgun), SMS/MMS (Twilio), and outbound telephone calls (HubSpot/Ringover). You may opt out at any time as described below.

SMS/MMS. We collect and process mobile numbers and SMS opt-in consent solely to deliver text messages. We do not sell or share this data with third parties for their own marketing. Reply STOP to any message to unsubscribe; we will process opt-outs within 10 business days. Standard message and data rates may apply.

Outbound telephone calls. By providing your phone number and opting into calls via our consent form, you consent to receive marketing and non-marketing calls from YourForms, which may be delivered using automated dialing systems (ATDS) or prerecorded messages, at the number you provided. Consent is not required to purchase any product or service. To opt out of calls, reply STOP to any SMS from us (which opts you out of both SMS and calls), or email support@yourforms.com, or call +1 831 282 2006. We will honor opt-out requests within 10 business days.

Call Recording. Calls with YourForms may be recorded for quality assurance and training purposes. If you are located in a two-party/all-party consent state (including California, Florida, Illinois, Maryland, Washington, Connecticut, Michigan, Montana, Nevada, New Hampshire, Oregon, or Pennsylvania), you will be notified at the start of the call that it is being recorded. Continued participation constitutes your consent to recording.

Do-Not-Call Rights. If you wish to be placed on our internal Do-Not-Call list, email support@yourforms.com with the subject "Do Not Call" or reply STOP to any message. We will honor requests within 10 business days and retain your opt-out record for 5 years. For information about the National Do-Not-Call Registry, visit donotcall.gov.

Telemarketing and call operations (HubSpot; Ringover). We use HubSpot (CRM) and Ringover (cloud telephony) to place and manage calls, maintain contact profiles, and record call-outcome metadata (such as time, duration, agent, and disposition). These providers process contact and communications data on our behalf. To learn more, please see HubSpot’s Privacy Policy and Ringover’s Privacy and Cookie Usage Policy.

3.6 Advertising & personalization

Use pixels/cookies and partner tools (e.g., Meta/Facebook pixel, Facebook Ads Manager/Custom Audiences, Google Ads) to measure and tailor ads. See Section 5 for opt‑out mechanisms.

3.7 Payments

Enable purchases via PayPal and Solidgate. Card details are handled by these processors; we do not store full card numbers & other details.

To enable purchases and to process your payments, we use PayPal (Privacy Statement) and Solidgate (Privacy Policy) as payment processing providers.

3.8 Enforce terms & prevent fraud

Detect and prevent abuse or violations, protect our users and systems, and comply with platform and legal requirements. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms and Conditions of Use).

3.9 Legal compliance

Respond to lawful requests and meet record‑keeping or other obligations under applicable law.

3.10 Do-Not-Call Compliance

YourForms maintains an internal Do-Not-Call list. Where required, we use suppression methods such as the FTC National Do-Not-Call Registry to help prevent marketing outreach to numbers that should not be contacted. Our full Do-Not-Call Policy is available at https://yourforms.com/do-not-call-policy.

4. How We Share Personal Data

We share data with:

Service providers. Cloud hosting, analytics, marketing, communications, payments, and related vendors (e.g., AWS, Google, Meta, Amplitude, Hotjar, Customer.io, Mailgun, Twilio, HubSpot, Ringover, PayPal, Solidgate) who process data under our instructions.
Advertising and social partners. Where you enable cookies or similar technologies, certain identifiers and online activity information may be shared with advertising networks and social networks for advertising measurement and personalization (see Section 5 and Section 9.4).
Public authorities. Courts, law enforcement, or regulators where required to protect rights or comply with law.
Business transfers. In connection with mergers, acquisitions, reorganizations, or asset sales, including transfers to affiliates within our corporate group.
Affiliates. Companies under common ownership or control that process data consistent with this Policy.

5. Your Privacy Rights & Choices

Depending on your location, you may have rights to access, correct, delete, object/restrict processing, opt out of certain data uses (e.g., targeted advertising or "sales/sharing" under state laws), and portability of certain data. To exercise these rights, email support@yourforms.com.

Advertising choices

Device settings:
• iOS: Settings → Privacy & Security → Apple Advertising → toggle off Personalized Ads.
• Android: Settings → Privacy → Ads → opt out/reset advertising ID.
• Windows/macOS: consult your OS privacy/ads settings.
Industry tools: Network Advertising Initiative (optout.networkadvertising.org), Digital Advertising Alliance (optout.aboutads.info), and DAA AppChoices (aboutads.info/appchoices).
Browsers: Manage cookies via your browser’s settings (e.g., Chrome, Safari, Firefox, Edge).
Google/Meta controls: Use Google Ads and Analytics opt‑outs and Facebook/Instagram ad preferences.
Global Privacy Control (GPC). If your browser sends a legally recognized opt-out preference signal (such as GPC), we will apply it where required by applicable law.

You can unsubscribe from marketing emails via the link in any email. For SMS/calls, follow the opt‑out prompts in the message or contact us. We do not share mobile opt‑in data with third parties for their own marketing.

6. Age Limitation

The Service is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided data, contact us so we can delete it. We are not liable for any damages that may result from a visitor’s misrepresentation of age.

7. International Data Transfers

We may transfer personal data to countries other than where it was collected, including the United States and Canada. When required, we apply appropriate safeguards consistent with applicable law.

7.1 Security

We use administrative, technical, and organizational safeguards designed to protect personal data, such as access controls, encryption in transit, and monitoring for security events. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Changes to this Privacy Policy

We may update this Policy from time to time. The Effective date above reflects the latest version. If we make a material or substantial change, you could be notified (e.g., by email or a prominent notice in your account). Where required by law, we will provide advance notice before changes take effect.

9. U.S. States Privacy Notice

This section supplements the Policy for residents of U.S. states with comprehensive privacy laws (e.g., California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia). For California residents, this also serves as our Notice at Collection.

9.1 Categories of Personal Information & Purposes

We collect the following categories for the purposes described in Sections 2–3 above: Identifiers; Personal Information categories under Cal. Civ. Code §1798.80(e); Sensitive Information (e.g., account credentials); Employment/Education; Commercial Information (purchases, content you provide, records related to property/assets/debts and tax information to generate forms); Geolocation (IP‑based); Internet/Network Activity (usage data); and Inferences used to understand product use (not to infer protected characteristics). We also process de‑identified data and will not re‑identify it, except to test our de‑identification.

Category	Examples of Personal Information in this Category	Purpose of collection
Identifiers Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)	Name, email address, address, phone number, Internet protocol (IP) address, and the name of your spouse. As part of the Documents Information, we also process the number of children you have, details of your marriage (like whether it is a same-sex marriage), your or your spouse's status of engagement in military service, details about health insurance solely to fill in the documents. We process this information solely for the purpose of service provision and do not use such data to infer characteristics about you.	To provide and maintain our Services, including account creation, authentication, and access management. To serve and measure ads. To communicate with users, including customer support, service updates, and promotional offers. To make a purchase on the Website.
Protected classification characteristics under California or federal law	Gender	To provide and maintain our Services
Sensitive Information	When we process sensitive personal information (as defined by State Privacy Laws), such as account login credentials or credentials allowing access to an account.	To determine whether our Services suit you and provide you with the correct divorce forms. To provide and maintain our Services, including account creation, authentication, and access management. To secure your account.
Employment-related and education information	Data on your employment, information on your education	To provide and maintain our Services, including filling in the required documents.
Commercial Information	Purchase history Content provided during your use of the Service Any information you may share during conversations with our support agents, including your feedback, complaints, etc. We process records of personal property, assets and debts, and tax information as part of the Documents Information to provide you with the Service.	To provide and maintain our Services, including account creation, authentication, and access management. To improve user experience through personalized content, recommendations, and service customization. To serve and measure ads. To process payments, subscriptions, and transactions. To conduct analytics and research for product development and service enhancements.
Geolocation	Internet protocol (IP) address, country, and/or region.	To provide and maintain our Services, including account creation, authentication, and access management. To improve user experience through personalized content, recommendations, and service customization. To prevent fraud, security threats, and unauthorized activities.
Internet or other electronic network activity information	Information regarding a consumer’s interaction with an internet website or advertisement (Usage Data).	To improve user experience through personalized content, recommendations, and service customization. To serve and measure ads. To process payments, subscriptions, and transactions. To conduct analytics and research for product development and service enhancements. To prevent fraud, security threats, and unauthorized activities.
Inferences drawn from any of the above information categories	We may collect data and draw inferences based on that data; however, these inferences are used solely to determine which features you use more or less and are not used to deduce other specific personal characteristics.	To improve user experience through personalized content, recommendations, and service customization. To conduct analytics and research for product development and service enhancements.

9.2 Disclosures for Business Purposes

In the past 12 months, we disclosed categories listed above to service providers and partners for business purposes (e.g., crash monitoring, analytics, payments, communications, advertising measurement).

9.2A Sources of Personal Information

We collect personal information (a) directly from you, (b) automatically from your device/browser when you use the Website or Service (including through cookies and similar technologies), and (c) from service providers that support the Service (for example, payment processors and communications providers).

9.3 Your State Privacy Rights

Depending on your state, you may have rights to know/access, delete, correct, data portability, opt out of sales/sharing/targeted advertising, non‑discrimination, appeal decisions, withdraw consent (where applicable), and limit the use of sensitive personal information.

How to submit a request. To exercise your rights, email support@yourforms.com with details of your request. We may ask for information to verify your identity and your request.

Timing. We will respond within the time required by applicable law. In many cases this is within 45 days, with the right to extend where permitted.

Appeals. If we deny your request and you have appeal rights under your state law, you may appeal by emailing support@yourforms.com with the subject line "Privacy Rights Appeal" and a brief explanation of why you believe the decision was incorrect.

Authorized agents may submit requests with proof of authorization (e.g., power of attorney or consumer‑signed permission plus verification).

Your Right	Description
Right to Know	You may be entitled to receive information regarding the categories of Personal Information we collected, the sources from which we collected Personal Information, the purposes for which we collected and shared Personal Information, the categories of Personal Information that we sold and the categories of third parties to whom the Personal Information was sold, and the categories of Personal Information that we disclosed for business purposes in the 12 months preceding your request.
Right to Access	You have the right to request access to the specific pieces of personal information we have collected about you in the 12 months preceding your request.
Right to Delete	You have the right to request that we delete the personal information we have collected from you. We will use commercially reasonable efforts to fulfill your request, subject to applicable laws. However, we may be required to retain certain information for legitimate business purposes or as required by law.
Right to Correct	You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sales, Sharing, and Targeted Advertising	You may have the right to opt out of certain uses of your personal information, including: The “sale” or “sharing” of your personal information as defined under state privacy laws. The use of your personal information for targeted advertising.
Right to Data Portability	You can request a copy of your personal data in a structured, portable format.
Right to Non-Discrimination	You have the right to exercise your privacy rights without fear of discrimination.
Right to Withdraw Consent	Where applicable, you have the right to withdraw your consent for data collection and sharing.
Right to Limit the Use of Sensitive Personal Information	Certain states provide the right to restrict how businesses use sensitive personal information. In order to opt-out, please contact us at support@yourforms.com with the subject line “Limit the Use of Sensitive Personal Information.” We will process such requests in accordance with applicable laws.

9.4 Sales, Sharing, and Targeted Advertising

We do not sell personal information for money. Some states interpret certain advertising uses of cookies/pixels as a "sale" or "share". You can opt out of such processing as described in Section 5. We do not knowingly sell or share data of individuals under 18.

Category of Personal Information Disclosed	Category of Third-Party Recipient
Identifiers (such as pseudonymous cookie IDs, IP address, or if you have an account, a hashed version of your email address). Internet or other electronic network activity information (such as links you click or pages you visit on our website or your interactions with the Service). Commercial information (such as whether you bought a subscription).	Advertising networks. Social networks.

9.5 Shine the Light (California)

California residents may request information about our sharing of personal information with third parties for their direct marketing. Email support@yourforms.com with the subject “Request for California Privacy Information.”

9.6 Retention Statement (State Notice)

We retain personal information as reasonably necessary for the purposes in this Policy (e.g., providing the Service, complying with law, resolving disputes, preventing fraud). Certain records (e.g., trial/offer eligibility) may be retained as long as those offers remain available.

9.7 Telemarketing — State-Specific Disclosures

Texas. YourForms complies with Chapters 301–305 of the Texas Business & Commerce Code, as amended by SB 140 (effective September 1, 2025). We do not send unsolicited marketing SMS or make unsolicited marketing calls to Texas residents. All outreach to Texas residents is based on prior express written consent. Texas residents contacted without consent may file a complaint under the Texas Deceptive Trade Practices Act (DTPA). Calling hours for Texas residents: Monday–Saturday 9:00 a.m.–9:00 p.m.; Sunday 12:00 p.m.–9:00 p.m. local time.

Florida. We comply with the Florida Telephone Solicitation Act (FTSA). All automated marketing calls and texts to Florida residents are made only with prior express written consent.

California. In addition to TCPA compliance, we comply with the California Automatic Dialing-Announcing Device statute (Cal. PUC § 2874) and CCPA/CPRA. Calls to California residents may be recorded; you will be notified at the call's outset.

Maryland, Oklahoma, Washington, Illinois. We comply with each state's mini-TCPA or telemarketing statute. All outbound marketing calls to residents of these states are made only with prior express written consent. Illinois residents: we also scrub against the Illinois Do-Not-Call list.

10. Data Retention

We keep personal data for as long as needed to provide the Service, meet legal/accounting/reporting obligations, resolve disputes, and enforce our agreements. Data may be retained longer where required by law or for litigation/defense.

10.1 Retention overview

Below are typical retention periods. Actual retention may vary depending on legal requirements and how you use the Service.

Account data: for as long as your account is active, plus up to 24 months.
Documents Information and other content you provide: for as long as your account is active, plus up to 24 months, unless you delete it sooner (subject to backups).
Support communications: up to 24 months.
Analytics events: up to 24 months.
Payment and transaction records: up to 7 years (tax, accounting, and fraud prevention).
Telephone consent records and Do-Not-Call opt-out records: a minimum of 5 years from the date of consent or opt-out, as required by the TCPA and FTC Telemarketing Sales Rule.

11. Contact Us

If you have questions about this Policy or want to exercise your rights, contact us at support@yourforms.com or by mail at:

Venture Provision LLC
8 The Green, STE A
Dover, Delaware 19901
USA

YourForms Privacy Policy